In 2013, Bon Voyage has teamed up with Feefo
to provide an independent customer review service. Simply put, whenever we take a booking, we supply the details to Feefo, who contact every customer to invite them to provide a review of the service they have received from Bon Voyage. At Bon Voyage we have no ability to edit, amend or exclude ANY comments we don't like (or even correct any spelling mistakes!)
This way, good or bad, every customer review appears in our Feefo score
. Some companies might see this as a risky strategy - we see it as a great opportunity to let our customers speak on our behalf!