Bon Voyage has no ability to edit, amend or exclude ANY comments we don't like (or even correct any spelling mistakes!) This way, good or bad, every customer review appears in our Feefo score . Some companies might see this as a risky strategy - we see it as a great opportunity to let our customers speak on our behalf!
To recognise and reward top performing businesses, Feefo created Trusted Service Awards. Based on the number of reviews collected and the average rating, companies who continually meet Feefo’s high standard receive a Trusted Service Award. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
Feefo Gold Trusted Service Award recognises organisations that have collected at least 50 Feefo reviews in a year and have achieved a service rating of at least 4.5 out of 5.
Bon Voyage enjoyed many years as a Gold winner and in 2021 is proud to be the recipient of the Platinum Award for the second consecutive year. Feefo only gives Platinum Trusted Service Awards to businesses that have achieved the Feefo Gold standard for three consecutive years or more. We could not be more proud of our team and this achievement. Please view our full collection of Feefo reviews (top right corner) then give our team a call so we can start planning your next USA or Canada holiday!