In 2013, Bon Voyage teamed up with Feefo
to provide an independent customer review service. Simply put, whenever we take a booking, we supply the details to Feefo, who contact every customer to invite them to provide a review of the service they have received from Bon Voyage. At Bon Voyage we have no ability to edit, amend or exclude ANY comments we don't like
. This way, good or bad, every customer review appears in our Feefo score
. Some companies might see this as a risky strategy - we see it as a great opportunity to let our customers speak on our behalf!