What has touched us has been the many emails, calls and comments on our social media to ask if we were ok! Everyone has their own struggles - we know that - but the outpouring of solidarity for the Bon Voyage team has been remarkable. Thank you.
Currently we have a small team actively working – all from home. At the beginning of the Covid crisis they were busy bringing stranded customers home, cancelling arrangements, sorting out refunds and trying to recover money paid to suppliers on behalf of our customers. Right now, they are handling customer enquiries such as postponing travel into next year and taking new bookings for 2021/22 and beyond.
Everybody else has been furloughed under the government's Job Retention Scheme waiting for when it is safe and prudent to re-open.
You will be aware how hard the travel business has been hit by this crisis but with so many of our customers having chosen to defer their trips until next year we are well-placed, not merely to weather this storm, but to come out strong on the other side. You may have read of airlines and holiday companies being unwilling or unable to refund their clients. Bon Voyage is financially strong, owing to the conservative policies we have followed for many years and, of course, all money is secured by our government-backed licence from the Civil Aviation Authority and bonding with ABTA, the Association of British Travel Agents. Be assured that when our clients have been unable to travel due to Covid-19 cancellations and asked for a refund they have, without question, been fully reimbursed. While many may be quite understandably cautious about committing to a long-distance holiday, please be assured that we will always prioritise your safety as we move towards the new normal in travel and life. We strongly recommend that you purchase suitable travel insurance at the time of booking, that includes cover for COVID-19 related cancellation. Of course, in the event of you having to cancel, we are forced to pass on any amendment or cancellation charges from our suppliers but will use our very best efforts to keep these to an absolute minimum. Our aim is to help you avoid simply cancelling your booking, rather we will do everything we can to help you enjoy your planned holiday at a later date.
We are waiting for the right moment to re-open the office. In the meantime, our experts are currently available Monday to Friday each week from 0900 until 1700, and Saturday 1000 to 1500, to discuss your holiday plans - we're ready when you are! On behalf of all of us at Bon Voyage, thank you for your support and stay safe...and don't stop dreaming!