The Bon Voyage Holiday Promise

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Bon Voyage https://www.bon-voyage.co.uk/img/site/content/logos/bon-voyage.png
16-18 Bellevue Road Southampton, Hampshire GB SO15 2AY

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In troubled times like these it is sometimes difficult to know what or who we can rely upon. The two pillars of security - banks and property - have fallen out of favour, confidence in businesses is at a low ebb and peace-of-mind seems hard to come by. When considering a holiday purchase we all like to feel confident that our best-laid plans will come to fruition. So we would like to remind you of a few reasons why you can feel confident placing your important holiday plans in the safe and capable hands of Bon Voyage.

Security - come what may your holiday plans and your money are completely secure with Bon Voyage.

In light of recent high-profile airline and tour operator failures, security and peace of mind have risen in importance for many customers. As members of ABTA, licensed by the CAA and holders of an ATOL Bond we can offer you the following categorical assurance: Your Money and your Holiday are SAFE when you book with Bon Voyage. In the highly unlikely event of our failure our bonds with the various national Travel Industry regulating authorities will ensure you enjoy the holiday you booked or receive a full and timely refund. We also include 'Scheduled Airline Failure Insurance' in the cost of every holiday.

Flexibility - if your personal circumstances change we are here to help you.

None of us knows what is waiting around the corner, but it seems such a shame not to be able to plan your well-earned break due to uncertainty. With Bon Voyage you can relax in the knowledge that we will do our very best to be as flexible as possible. Should your personal circumstances change (for example, due to redundancy) we will gladly defer your travel arrangements for up to a year where possible so that you don't have to simply cancel and lose your deposit. Of course we are forced to pass on any amendment or cancellation charges from our suppliers, but will use our very best efforts to keep these to an absolute minimum. Our aim is to help you avoid simply cancelling your booking, rather we will do everything we can to help you enjoy your planned holiday at a later date. Nobody can guarantee that prices will not change in the meantime, but our excellent supplier relationships will ensure we are well placed to negotiate strongly on your behalf.

Price Guarantee - a fixed price from the moment you book.

From the moment we receive your deposit payment the price of your holiday is fixed. We will guarantee not to apply any surcharges to the price quoted due to things like currency fluctuation etc (though of course government action resulting in increases of taxes etc must still be passed on). This allows you to plan your holiday well in advance with the certainty that the price agreed will be the price you pay.

Expertise - our 30 years of experience will guarantee a great holiday.

Bon Voyage has been specialising in holidays to North America for over three decades. Bon Voyage continues to be 'Appointed Agents' of all of the major international airlines who serve the routes our customers require. We are constantly investing in staff training and development to ensure our knowledge and expertise keep pace with our customers' growing appetites for new destinations and experiences.


Service - we hand-make every holiday and are happy to help with every little detail.

We know you have many choices when it comes to choosing a holiday, so we try to keep things as simple as possible: Bon Voyage aims to provide a welcoming and accessible holiday planning experience through which we can demonstrate to you that every holiday is carefully researched and hand-made to your precise requirements, regardless of budget. We are passionate about the destinations in which we are expert, and doubly passionate about making sure you have the great holiday you deserve. It is reassuring to know that help is at hand with every detail of your holiday; need help with the new US immigration online system? Airport parking? Excursions or theme park tickets? An emergency contact number? Bon Voyage is here to help.

Affordability - Bon Voyage will deliver the very best value for money possible.

You can be confident that the budget you set aside for your holiday will be put to the very best use; we know you want maximum enjoyment and value from every pound you spend, and our years of experience plus unrivalled supplier relationships will ensure that, whatever your budget, Bon Voyage will always deliver excellent value-for-money holiday experiences.

We are a local business - feel free to pop in for a chat about your plans.

Bon Voyage has been a local business to the Winchester and Southampton area since it was founded back in 1979. While we are proud of the reputation we enjoy with our loyal customers throughout the UK we have our largest and most faithful following right here in Hampshire.

As the face of the travel industry has changed you could be forgiven for believing that booking your holiday direct with a leading operator has to involve an impersonal internet or call-centre experience. We hear horror stories of travellers trying to make complex arrangements in this way and falling victim to miscommunication (or worse) and having nowhere to turn. "For customer service, press 7" is not what you'll hear when calling Bon Voyage. We believe in a more traditional approach based on personal contact with your travel consultant either on the phone or face to face at 16-18 Bellevue Road.

When you're booking a dream trip to a destination as diverse as North America our customers find it far more satisfactory to talk to a personal advisor who understands their needs, knows the USA and Canada from their own travel experiences and is dedicated to fulfilling your wishes.

So feel free to pop in - there are usually parking spaces available within a few yards of the office and we’ll even pay for your parking. Oh, and the kettle is usually on.

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