Privacy policy

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Bon Voyage
16-18 Bellevue Road Southampton, Hampshire GB SO15 2AY





Bon Voyage is committed to protecting and respecting your privacy.

This policy (together with our terms & conditions of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data, and how we’ll treat it.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is:

Bon Voyage Travel and Tours Ltd, 16-18 Bellevue Road, Southampton, Hampshire. SO15 2AY

Information We May Collect from You

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website (“our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you don’t have to respond to them.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

IP Addresses and Cookies

New EU Privacy Laws regarding the use of cookies were introduced on 26th May 2012. Cookies are tiny text files that are stored on your computer when you visit certain websites. Bon Voyage uses cookies to make our website easier to use. If you want, you can remove any cookies already stored on your computer, but this may prevent you accessing parts of the Bon Voyage site. We may collect information about your computer including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to partner organisations such as tourist boards. This is aggregate data about our users' browsing actions and patterns, and doesn’t identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that's transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • to estimate our audience size and usage pattern;
  • to store information about your preferences, and so allow us to customise our site according to your individual interests;
  • to speed up your searches;
  • to recognise you when you return to our site.

You can refuse to accept cookies by activating the setting on your browser which allows you to do this. However, if you select this setting you may be unable to access certain parts of our site. Unless you’ve adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

This website uses Google AdWords

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to the Bon Voyage website. It could mean that we advertise to previous visitors to certain parts of our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Bon Voyage website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page , and if you want to you can opt out of interest-based advertising entirely by cookie settings.

Where We Store Your Personal Data

The data that we collect from you will be stored on our premises It will be processed by our own staff for the purposes of, among other things, the fulfilment of your order, the processing of your payment details and the provision of services. By submitting your personal data, you agree to this transfer, storing or processing. We’ll take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet isn’t completely secure. Although we’ll do our best to protect your personal data, we can’t guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we’ve received your information, we’ll use our reasonable endeavours to try to prevent unauthorised access.

Uses Made of the Information

We may use information held about you in the following ways:

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you’ve consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.

If you’re an existing customer, we’ll only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

If you don’t want us to use your data in this way please tick the relevant box situated on the form on which we collect your data.


If you no longer wish to receive our email marketing messages, we want to make it as easy as possible for you to unsubscribe. You can do any of the following:

  • Click on the unsubscribe link located within each message, usually at the top of the page.
  • Reply to the E News with the word "unsubscribe" in the heading/body of the message.
  • Email us at

Disclosure of Your Information

We may disclose your personal information to third parties:

  • As explicitly or implicitly instructed by you
  • If Bon Voyage Travel and Tours Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we’re under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms & conditions of use and other agreements; or to protect the rights, property, or safety of Bon Voyage Travel and Tours Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We’ll inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 16-18 Bellevue Road, Southampton, SO15 2AY. Please mark your correspondence for the attention of the Data Controller.

Our site may, from time to time, contain links to and from the websites of our partners and other providers of travel-related services. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we don’t accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

The Act gives you the right to access personal information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Data Controller, 16-18 Bellevue Road, Southampton, SO15 2AY. You can also contact us by email.

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0800 316 3012

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Call Us

0800 316 3012

Request A Quote

YOUR tailor-made holiday starts here...

Request a quote today

Fully Bonded for Your Protection

Bon Voyage E-News

Sign up for ideas and inspiration for your perfect holiday and stay informed about the latest news and offers from Bon Voyage.