COVID 19 - "It has been so heartening to have our refund processed so swiftly."
"We feel that we must write to thank you for the way that you have handled our booking for the trip to New York in May, which is sadly cancelled in these unprecedented times. We know that this is the most awful time for your industry to try and manage to the satisfaction of everyone and still maintain a viable business for the future.
We have been reading horror stories in the press of airlines and travel agents doing all they can to avoid paying back customers in accordance with the regulations. It has been so heartening to have our refund processed so swiftly. You are an example of how to operate and have our thanks and congratulations for that.
Needless to say we will not hesitate to use Bon Voyage for our next attempt at this trip and we will also be recommending your company to others."