Excellent. Kirsty is thorough, kind, empathetic to our needs as she has travelled quite extensively. She is passionate about her work. Her knowledge is faultless, she also went above and beyond the realms of her role, as she emailed various routes, mileage, and recommendations for OUR dietary requirements (we share the same needs). Could not fault BV. If we arrive home and we're still talking, then we shall book for next Spring without fail.