Consumer Protection

The air holidays and flights on this website are ATOL protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 2913. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website at www.atol.org.uk.

Documentation

Holders of full 10-year British passports who are 'British Citizens' (full passports are valid for only five years if issued to a child under 16 years) may travel visa-free to the United States under the Visa Waiver Programme providing they are travelling for holiday purposes and for a duration not exceeding 90 days. British passport holders designated 'British Subjects' DO require a visa. All travellers will need to be in possession of their own full 10 year machine-readable passport.

It is your responsibility to ensure that you have the correct passport and visas to gain access to countries included in the travel arrangements purchased from us. If you fail to do so, we have no liability to you for any cost, loss or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements.

General Health Information

The FCO issues advice to overseas travellers, details of which can be found at www.fco.gov.uk/traveladvice. Alternatively, contact your local GP or call the travellers Healthline 09068 224 100 (premium rate).

Advance Aircraft Seating

We will be pleased, subject to availability, to pre-reserve the seating of your choice. While this facility generally works well, neither Bon Voyage nor our airline partners, guarantee that seating allocated will be available on the day and this does not form part of any contractual obligations.

Land-Only Booking Fee

A land only booking fee of £20 will be incurred if flights are not purchased at the time of booking.

Security Deposits

Hotels usually require a security deposit or equivalent financial guarantee upon check-in. The most simple method of providing this is via any major charge or credit card such as VISA, MasterCard, American Express or Diners Club.

Accommodation Note

All properties (hotels/apartments, etc) are contracted on a 'run of house' basis which means that you will have a standard room from any part of the property unless otherwise advertised. Special accommodation requests, such as adjoining rooms, additional bedding etc will be passed to the hotel but are not guaranteed. We cannot accept any booking that is conditional upon a special request being met.

Resort Fees

Some hotels impose resort fees, payable locally, to cover local phone calls, newspapers and use of hotel facilities. A typical charge is $15 a day.

These conditions shall govern every travel arrangement made between Bon Voyage Travel and Tours Limited (the Company) and every person whose name appears on the Company's confirmation (the Client). Travel arrangements are sold subject to the following conditions, which comply with the Tour Operators Code of Conduct drawn up by the Association of British Travel Agents (ABTA) and approved by the Office of Fair Trading.

1. Payment/deposit

A non-refundable deposit of £125 per person, or full payment if the booking is made within ten weeks of travel, is due at the time of booking. In the case of rail and some multi-centre holidays, a higher deposit may be required. Alteration or cancellation of the booking by the client seven days or more after the issue of the Confirmation Invoice will be subject to the provisions of Clauses 2 and 4 of these conditions.

2. Alterations to a confirmed booking

If you decide to alter any details of your booking after it has been accepted by the Company, you must advise the Company in writing. Provided we are advised in writing more than eight weeks prior to departure the Company will endeavour to make the changes and limit the administration fee to £30 per person. Alterations within eight weeks of travel, changes to flight dates, and alterations to the names of the persons travelling may be treated as a cancellation.

3. The Holiday Price

Whilst we reserve the right to increase or decrease prices at any time, it is unlikely that the holiday cost confirmed to you in writing at the time of booking will change. If in unusual circumstances we have to advise you of an increase the company will absorb an amount equivalent to 2% of the holiday price, which excludes insurance premiums and amendment fees. The only exceptions are government-imposed charges such as Air Passenger Duty where an increase is announced after your booking is confirmed and comes into effect before your date of travel. In such circumstances the increase is payable by you. If an increase means paying more than 10% on the holiday price you will be entitled to cancel your holiday with a full refund of all money except for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice.

4. Cancellations

If the Client does not pay the balance of the holiday price at the prescribed time, the Company reserves the right, after due notice to the Client, to cancel the booking. In this event, or if the client cancels after the booking is accepted, any insurance premium and the deposit will be forfeited. Additionally, if cancellation occurs for either reason, the insurance premium and the following scale of cancellation charges will be payable by the client. Dates are calculated from the date on which the Company receives written notice of the cancellation.

Period before departure within which cancellation notice is received  Amount of cancellation fee

(shown as a % of total holiday price)

More than 49 days  Deposit

49-29 days  40%*

28-19 days  60%*

18-4 days  80%

3 days or less  100%

* Minimum charge £180 per person.

Please note that in the case of a cancellation made after the receipt of travel documents, no refund can be made unless all unused airline tickets are received back by Bon Voyage. We are unable to refund unused travel or services as a result of changes of inclination while on holiday even if cancellation has been notified to the supplier. .

5. Changes by the Company

Whenever possible all changes will be advised without delay. Should these changes be minor, alternative comparable arrangements will be offered, but should these changes be more substantial ie: a material alteration, you may choose to cancel in writing within 14 days of the notification and obtain a full refund of all you have paid to date plus compensation as shown below (less reasonable expenses if the change is due to force majeure - see Clause 10). As factors affecting flights stopping at an airport en route are not normally known in time for notification, such alterations are not regarded as material changes giving the right of cancellation or compensation. Similarly, neither are changes in carrier, aircraft type or operating times if on the original day, or within 12 hours of the original time of departure. Material alterations are usually defined as follows:

a) a significant change of resort.

b) a change of accommodation to that of a lower category and/or price.

c) a change of flight time by more than 12 hours.

d) a change of departure and/or arrival airport which is inconvenient to the client.

If the Company has to make a material alteration you will be offered a refund, or a credit towards another Bon Voyage holiday. Should you decide not to accept the changes to your holiday, we will refund all monies paid and, where you are advised of a material change within eight weeks of departure offer compensation based on the following scale:

Period of notification given prior to departure date  Compensation or credit per person (shown in £)

Within 56 days  20

Within 28 days  40

Within 14 days  50

No other claims for compensation will be considered.

6. Cancellation by the Company

The Company reserves the right in any circumstance to cancel your holiday, and in this event we will return to you all money paid to the Company, or allow you to purchase an alternative holiday of similar standard if available. Only in exceptional cases will your holiday be cancelled within eight weeks of the scheduled departure date and compensation as per Clause 5 will be paid unless the reason for cancelling the holiday is due to force majeure (see Clause 10).

Special Air Fares

Special air fares are sometimes available which require payment in full and tickets to be issued at the time of booking. As these fares are often non-refundable this will override the scale of cancellation charges shown. Any changes to the scale of charges will be advised at the time of booking.

7. The Company's Liability

a) Although we have no direct control over services provided to you by independent suppliers we accept responsibility for the quality of the holiday which you book.

b) We also accept responsibility if you or any person named on the booking form suffers bodily injury, illness or death due to negligent acts and/or omissions of:

i) Our employees or agents; or

ii) Our suppliers or sub-contractors' servants or agents whilst they are acting within the scope or in the course of their employment to provide any service or arrangement forming part of the holiday that you have booked with us save that we do not accept responsibility for any air or sea carriers, whether performing any domestic, internal or international carriage of whatsoever kind, whose liability is limited by the relevant International Conventions; PROVIDED that any such claims are notified to the Company within 90 days from completion of the holiday and any such claims will be subject to and dealt with in accordance with English Law and will be subject to the exclusive jurisdiction of the English Courts.

iii) Should you or any member of your party suffer illness, personal injury or death, through any misadventure out of an activity which does not form part of our holiday arrangements, nor part of an excursion sold through us, we shall offer you every assistance we can. This includes advice, guidance and initial financial assistance in the form of a Legal Expenses Insurance, where appropriate up to a limit of £5,000 per person.

All requests for assistance must be made within 90 days from the date of misadventure. Assistance is given at our reasonable discretion. In the event of any claim under this Clause 7 against us by you or any person named on the booking form we reserve the right to claim in your place against the person or corporation responsible for the act, default or omission giving rise to the claim and you hereby agree to assign to us all your rights under this Clause 7 and we will be subrogated to those rights and you hereby agree to assist us fully in the event that we enforce the rights which have been assigned to us or to which we are subrogated.

8. Scheduled Airlines

The responsibility of Scheduled Airlines is limited to the carriage of passengers in accordance with the conditions of carriage of the airline. The aircraft type can be advised at the time of booking although we cannot be held responsible for changes to the aircraft.

9. Holiday Descriptions

Every effort has been made to ensure the accuracy of descriptions and information. However we are not always able to control all the components of holiday arrangements and it is possible that an advertised facility may be withdrawn or changed due to weather conditions, lack of demand, maintenance, renovation, etc. The Company will advise you if we become aware of a major change, but we cannot accept liability for the loss of an advertised facility.

10. Force Majeure

The Company accepts no responsibility for, and shall not be liable in respect of, loss or damage or changes caused by force majeure events such as strikes, riots, political unrest, war hostilities or threat of war, terrorist activity, industrial dispute, fire, flood, closure of airports or similar events beyond the Company's control.

11. If you have a complaint

Should you have any complaint you are urged to discuss it at the time with the relevant authority, eg hotel manager, airline supervisor, etc. If your complaint is not resolved please notify the Company immediately. We will normally be able to rectify matters quickly. Failure to contact the local supplier or Bon Voyage will adversely affect your customer rights. If it is not possible to resolve your complaint during your holiday, please contact the Company as soon as possible in writing within 28 days of your return home. If you are dissatisfied with the subsequent outcome you may decide to refer your complaint to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents (ABTA), is administered quite independently by the Chartered Institute of Arbitrators. The same scheme (details of which can be found at www.abta.com) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the client in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely or mainly in respect of physical injury or illness of the consequences of such injury or illness. The rules of the scheme provide that the application for arbitration must be made within nine months of the date of return from the holiday but in special circumstances it may still be offered outside this period.

Data Protection Policy

We have measures in place to protect the personal booking information held by us. This information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The information may also be provided to the public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking companies.

We will only pass your information on to persons responsible for your travel arrangements. This applies to any sensitive information that you give us, ie disabilities, or dietary/religious requirements. In making this booking, you consent to this information being passed onto the relevant persons. Full details of our data protection policy are available on request